Frequently asked questions

Yes. Monarch pricing and ordering are reserved for business accounts. Sign in to see per-foot pricing, configure cuts and place orders. You can browse the full catalog without an account.

Moulding is priced per foot, and your per-foot rate steps down with your business tier. Final price depends on the profile, the cut type you choose and the total footage.

Most profiles have a low per-order minimum so you can order exactly what a job needs. Volume tiers reward larger runs — see Business Accounts for details.

Length ships as straight stock you cut yourself. Chop ships four sides cut to your frame dimensions, ready to join. Join ships as a fully assembled frame. Choose the cut type on each product page.

Every chop and join is cut to your entered dimensions and inspected before it ships, so a chop arrives square and a length arrives true.

Yes. Finishes are applied and cured in-house and checked for color consistency, so the same profile matches from one order to the next.

In-stock length and matboard orders typically leave the workshop within a couple of business days. Chop and joined orders take a little longer because each piece is cut and finished to spec. We confirm lead times on larger orders.

Orders are packed to survive the freight lane and ship nationwide from our North Texas workshop. Long profiles and joined frames use protective packaging suited to their length.

Because chop and joined orders are cut to your specification, they cannot be restocked. Unopened, uncut stock and standard supplies can be returned in resalable condition — contact Support to arrange it. If something arrives damaged, tell us right away and we will make it right.

Apply through the Business Accounts page. We confirm your business details and set your pricing tier, usually within one business day.

Yes. Sample boxes ship free to business accounts so you can specify with the real material in hand. Add them to your order from the Free Samples page.