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sales rep info


Terms and Credit:

• Until an open account is established, all orders are shipped COD unless prepaid by Visa, MasterCard, American Express, Discover Card or Debit Cards.
• When paying by check, please provide your account number.
• With approved credit, standard credit terms are Net 30 days from the invoice date.
• Late charges will bear interest of 1.5% per month on all past due balances.
• Any account with a past due amount over 45 days will be placed on hold.

Open Account:

• An open account may be established by submitting our credit application form that you should receive from your Monarch Moulding sales rep. These may also be obtained by contacting our Customer Service Department. (OR click here to download)
• All customers must furnish a completed, valid resale certificate.
• Please allow 3-4 weeks for credit approval.

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General Ordering Information:
• Our customer service department is open to assist you Monday - Friday, from 9:00am-5:30pm. (CST) You may also fax your order to 1-888-252-5984.
• When placing your order, please provide the following information:

° Your account number (or business phone number)
° Company name
° Name of person placing order
° Item number and quantity
° Any special instructions required (see special instructions)
° Preferred shipping method


Minimum Order for Free Delivery is $50.00
   Our schedule is as follows:

Tuesday & Thursday

Ft. Worth
Grand Prairie

Haltom City


Tuesday to Thursday




Chop and Length Service:

All chop and length orders received by 1:00p.m. (CST) will ship the same day.

• Minimum length order is 7’ per item
• For volume orders call for special pricing

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Custom Wedge Service:
For perfect assembly, we route corners to accommodate an innovative plastic wedge insert designed to create a perfectly joined corner. You will receive one or two inserts for each corner with your chop. This service is available for most moulding profiles. The fee is $3.00/frame.
Joined Frames:
We require at least 24 hours turn around for any frame order.
• The joining fee is 20% of the chop price.
• Should freight customers desire to purchase a frame, we recommend the frame not exceed 24” X 30”. Multiple frame orders or any frame greater than these dimensions should be palletized.
Rush Orders:
All rush orders are accepted at our discretion.
REGULAR RUSH: Any chop or length order placed after 1:00 and shipped the same day (join orders shipped the next day) will cost $5.00 per item.
• Any join order requested for shipment/ delivery the same day would be charged $10.00 per frame.

• We at Monarch continually strive to locate the cheapest freight charges to pass on to our customers. We offer FedEx and truck shipping (Beaver Express).
• Please be aware that special freight charges apply to oversized packages. When a package’ height and girth exceed 84”, it is considered oversized. If deemed oversized, its weight will be rated at 30 lbs or its actual weight, whichever is greater.
• If a package exceeds 96” in length, 130 total inches, or over 150 lbs, we must use another freight company other than FedEx.

Returns, Claims and Cancellations:
• Returns/ Claims:

° Non-Damaged Returns should be requested within 2 weeks of invoice date. Save the original merchandise and packaging. If necessary, we will send a call tag and a replacement.
° Replacements will sent on open account. Once the merchandise is received and inspected, we will issue a credit for the original order if deemed appropriate.
° We are not responsible for damage caused by freight carriers, unless the damage is noted at the time of delivery on the original bill of lading.

Special Instructions:
Cutting instructions: Unless otherwise specified, Monarch will chop your frames 1/8” allowance.
• If you are uncertain, you may give us your frame size.
Stacking: Stacked orders should be ordered in sequence, from inside to outside. Order the inside moulding to fit your artwork. Order all other moulding to fit the frame.
Canvas Frames: For canvas frames, please give the precise measurements for all four sides of the canvas.